Products sold by our e-commerce store are sourced from manufacturer-approved suppliers or directly from manufacturers, and come with a national warranty supported by authorized service centers.
Warranty Period:
- For legal entities:
- Motor: 12 months
- Controller: 6 months
- Battery: 6 months
- For individual consumers:
- Motor: 24 months
- Controller: 12 months
- Battery: 6 months
Warranty Exclusions:
The warranty does not cover wear-and-tear parts including:
• Light bulbs • Filters • Tires • Brake pads • Brake levers • Throttle • Dashboard instruments
• Tail lights • Turn signals • Casings • Belts • Screws • Chains • Bluetooth modules
• Sensors and other electrical/electronic components if damaged by:
- Improper use or environmental exposure (excess moisture, water, dirt)
- Temperatures below 5°C or extreme heat
- Fire or other physical damage
The return period for defective products is maximum 15 days.
Warranty Service:
- Manufacturer-issued warranties must be serviced at centers specified in the warranty certificate
- Damaged products should be delivered directly to the nearest authorized service center
- SC RAC 74 IMPEX SRL remains responsible for statutory warranty compliance
Legal Compliance:
This policy adheres to:
- Government Ordinance 21/1992 on Consumer Protection
- Law 449/2003 on Product Sales and Warranties
The warranty period begins from the purchase invoice date and is extended for the duration of repair services.
Consumer Rights:
For durable goods that cannot be repaired or remain non-functional for >10% of the warranty period:
- Replacement with equivalent product
- Full refund
Claim Procedure:
- Maximum 15 calendar days to file claims after defect discovery
- Submit complete product with:
- Original packaging (recommended)
- Copy of invoice
- Original warranty certificate
- Clearly mark “FOR SERVICE DEPARTMENT” and service request number (SV XXXXX) on shipping documents
Important Notes:
- Customers bear shipping costs for warranty service (refunded if claim is valid)
- Warranty becomes void if:
- Serial numbers are altered/removed
- Warranty seals are broken
- Physical damage from misuse is present
- Lost warranty certificates or product ID labels invalidate coverage
Post-Warranty Repairs:
Require written consent within 48 hours of receiving cost estimates. Repair timelines range 10-90 days.